Effective Date: 05 September 2024

Welcome to Gudfast!

These Terms and Conditions govern your use of the Gudfast website (gudfast.com) and mobile application (collectively, the “Platform”) and the services offered by Gudfast (“Services”). By accessing or using the Platform, you agree to be bound by these Terms and Conditions.

1. Eligibility

  • You must be at least 18 years old or of legal age to enter into a contract in your jurisdiction to use the Platform.
  • You may only use the Platform for lawful purposes and in accordance with these Terms and Conditions.

2. User Accounts

  • You may create an account on the Platform (“Account”).
  • You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account.
  • You agree to accept responsibility for all activities that occur under your account.

3. Orders and Payment

  • You can place orders for groceries through the Platform.
  • We will confirm your order via email. This email does not signify our acceptance of the order, but rather serves as a confirmation that we have received it.
  • We reserve the right to cancel orders in case of product unavailability, pricing errors, or suspected fraudulent activity.
  • We accept payment by methods displayed on the Platform at checkout.
  • By providing your payment information, you represent that you are authorized to use the payment method.

4. Delivery

  • We offer delivery of your groceries within your chosen time slot within Ghaziabad and surrounding areas.
  • Delivery fees may apply and will be displayed at checkout.
  • You are responsible for ensuring someone is present at the delivery address to receive the order during the chosen time slot.

5. Product Availability and Pricing

  • We strive to provide accurate information on the Platform, but we cannot guarantee that product descriptions, prices, or availability are always complete, reliable, current, or error-free.
  • We reserve the right to modify or discontinue any product at any time without prior notice.

6. User Content

  • You may be able to submit reviews, ratings, or other content (“User Content”) on the Platform.
  • You retain all ownership rights to your User Content.
  • You grant Gudfast a non-exclusive, royalty-free license to use, reproduce, modify, publish, and translate your User Content on the Platform.
  • You are solely responsible for your User Content and ensure it complies with all applicable laws and regulations.

7. Disclaimer

  • The Platform and Services are provided “as is” and without warranties of any kind, express or implied.
  • Gudfast disclaims all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability  

  • Gudfast shall not be liable for any damages arising from your use of the Platform or Services, including but not limited to, incidental, consequential, or punitive damages.

9. Termination

  • We may terminate your access to the Platform at any time for any reason, with or without notice.

10. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of India.  

11. Entire Agreement

  • These Terms and Conditions constitute the entire agreement between you and Gudfast with respect to your use of the Platform and Services.

12. Changes to Terms and Conditions

  • We may revise these Terms and Conditions at any time by posting the revised version on the Platform.
  • Your continued use of the Platform after the revised Terms and Conditions are posted constitutes your agreement to be bound by the revised Terms and Conditions.

13. Contact Us

  • If you have any questions about these Terms and Conditions, please contact us at help@gudfast.com

Thank you for choosing Gudfast!