Return & Refund Policy

Please check the product description, exact device model, variant, compatibility, colour, specifications and included items before completing your purchase.

Parts that look similar may have different connectors, dimensions or compatibility. If you are unsure, contact our team before ordering.

Contact our support team if you receive:

• A different product from the item ordered.
• A product damaged during delivery.
• A defective or non-functional item.
• An item that does not match the advertised description.
• An order with missing items or components.

Report the issue promptly and follow any return or warranty window stated on the product page or with your order. Our team will review the details and explain the next steps.

Inspect the item on arrival. For replacement components, we recommend professional installation and safe testing before permanent fitting, where practical.

If a part appears damaged, incorrect or defective, avoid further installation or modification and contact our team. Keep the packaging, labels and supplied accessories for assessment and any approved return.

Damage caused by incorrect installation, torn flex cables, broken connectors, liquid exposure, misuse or unauthorised modification is not covered by our voluntary return policy. Installation alone does not establish that a reported defect was caused by the customer.

1. STEP 01

   Contact Us

   Share your order number, product name and a clear description of the issue.

2. STEP 02

   Share the Details

   Provide relevant photographs or videos of the item, packaging and reported issue to help our assessment.

3. STEP 03

   Follow Our Instructions

   Our team will explain any inspection, return or replacement arrangements and confirm the proposed resolution.

Please contact us before sending an item back, so we can confirm the correct return address and handling instructions.

Requests are assessed individually based on the issue, product condition, compatibility information and the applicable product terms. A physical inspection may be required.

For verified eligible issues, we will discuss an appropriate resolution, which may include repair where suitable or replacement of the affected item.

If a suitable repair or replacement cannot be arranged, we may offer Gudfast Wallet credit, subject to case review, approval and your acceptance. We will confirm the approved amount before proceeding.

Under our voluntary policy, approved store-credit resolutions are processed to your Gudfast Wallet. You can use the credited amount to purchase another available product on Gudfast.com.

• Approved credit is added to your Gudfast account.
• You can use your available balance towards another purchase.
• If your selected product costs more than the available balance, you can pay the difference.
• Voluntary wallet credit is store credit and is not ordinarily redeemable for cash or transferable to a bank account.

Warranty coverage varies by product. Please refer to the warranty information on the relevant product page or supplied with your order.

The warranty terms for refurbished smartphones do not automatically apply to parts and accessories.