Cancellation, Repair & Wallet Credit Policy

Choose your device carefully. Review the model, storage, colour, condition, specifications, included accessories and warranty coverage before completing your purchase.

Please finalise your requirements before ordering. If you need help choosing a product, contact our team before completing your purchase.

You may request cancellation before your order has been shipped by contacting our customer support team.

Once cancellation is confirmed, the amount paid for the cancelled order will be credited to your Gudfast Wallet under our voluntary cancellation policy. You can use this balance to purchase another available product on Gudfast.com.

Cancellation requests must be received before dispatch. Once an order has shipped, change-of-mind cancellation is not available under this policy.

To request cancellation, call +91 9310874745 or email [email protected].

Please include your order number and registered contact details.

For genuine product issues covered by the applicable warranty or Replacement & Repair Policy, our standard resolution process is:

1. STEP 01

   Repair First

   Our team will assess the reported issue and first attempt to repair the product under its applicable warranty terms.

2. STEP 02

   Replacement

   If repair is not possible, we will offer the same model, subject to availability. A suitable similar item may be offered with your agreement if the same model is unavailable.

3. STEP 03

   Gudfast Wallet Credit

   If neither repair nor a suitable replacement is possible, we may offer wallet credit following case review, approval and your acceptance.

Once approved, the confirmed amount will be added to your Gudfast Wallet. You can use this balance to purchase another available product from our website.

Product support and discretionary wallet credit are subject to verification and the applicable warranty terms.

Gudfast Wallet credit gives you the flexibility to choose another product from our website.

• Approved credit is added to your Gudfast account.
• Use your available balance towards purchases on Gudfast.com.
• If your selected product costs more than your available balance, you can pay the difference.
• Wallet credit issued under our voluntary policy is store credit and is not ordinarily redeemable for cash or transferable to a bank account.

Repair, replacement and discretionary wallet-credit requests are reviewed individually to verify the issue and determine eligibility.

Our team may review your order details, the reported concern, supporting photographs or videos, the device’s condition and the applicable warranty terms. A physical inspection may be required.

Discretionary approvals apply to genuine, verified and eligible cases. We will communicate the proposed resolution and any approved wallet-credit amount before proceeding.

We may need to cancel an order due to pricing errors, product unavailability or suspected fraudulent activity. If this happens, we will notify you promptly.

Gudfast does not offer a general change-of-mind money-back policy. Please review all product details and finalise your requirements before placing your order.

For eligible product issues, our standard approach is repair, followed by replacement and, where neither is possible, approved Gudfast Wallet credit with your acceptance.