Payment Policy

Use the payment options displayed for your order at checkout. Availability depends on the product, order value, delivery location and payment provider.

A payment method listed here is not guaranteed for every order. Any EMI or other additional option applies only if offered at checkout, subject to the provider’s displayed terms.

• Prices and payable amounts are shown in Indian Rupees (INR).
• The order summary shows the product amount, applicable taxes, discounts, delivery charges and any other applicable checkout charges before you authorise payment.
• For partial COD, the advance and remaining delivery balance are displayed separately. The advance is part of your order payment, not an additional product charge.
• Any interest or fees independently charged by your bank or finance provider are governed by that provider’s terms. Review those terms before selecting the option.

• Review your selected product, condition, delivery address and final amount before paying.
• Complete payment through the checkout’s payment interface. This may open a secure payment page, popup or supported payment app.
• Payment is confirmed after verification from the payment provider. A screenshot or bank debit alone does not establish that GudFast has received the funds.
• Check your order confirmation and status. Payment confirmation does not by itself mean that the order has been dispatched; fulfilment remains subject to stock, verification and quality checks.
• Keep your order number and transaction reference until the order is completed.

For eligible orders, you may pay an advance to confirm a partial COD purchase. The exact advance and remaining balance shown at checkout apply to your order. No universal deposit amount is promised by this policy.

• Pay the advance through the authorised checkout or a verified order-specific payment link.
• Pay only the remaining amount shown for your shipment at delivery, using the method supported by the courier.
• If the amount requested by the courier differs from your order confirmation, contact support before paying an unexpected amount.
• Provide a complete address and an available phone number, and arrange to receive the parcel.
• A customer-requested cancellation or delivery refusal is reviewed under the cancellation policy; it does not automatically entitle you to a cash refund.

Routine change-of-mind cancellations and money-back returns are not offered once an order is placed. If you need to request cancellation, contact support immediately. Submitting a request does not automatically stop processing or dispatch.

If GudFast approves an exceptional voluntary cancellation, the approved amount paid is credited to GudFast Wallet with your express acceptance, for purchases on Gudfast.com. Refusal of delivery does not automatically cancel the order or trigger a bank refund.

No automatic fixed cancellation deduction is imposed by this policy. No undisclosed charge will be introduced after purchase. Any cancellation charge must be disclosed before purchase and comply with applicable law.

See the Cancellation Policy for the request process. Mandatory consumer rights take precedence over voluntary cancellation restrictions.

• GudFast Wallet holds store credit linked to your customer account, including approved credits against eligible orders.
• Use available credit for products on Gudfast.com where wallet payment is supported. Any remaining amount must be paid through an available checkout method.
• Review the amount applied before placing the order. Contact support if the balance, credit or deduction appears incorrect.
• Under the voluntary policy, accepted wallet credit is not ordinarily withdrawable as cash or transferable to a bank account or UPI ID.
• Wallet credit will not be imposed instead of a legally required monetary refund. An optional wallet alternative requires your express agreement.

Wallet use does not change the selected product’s condition, warranty or replacement coverage.

For a failed payment that GudFast has not received, reversal is handled by the relevant bank or payment provider under the applicable payment-system rules. We can help trace the status; we cannot mark an unreceived payment as a completed refund.

If a duplicate payment for the same order is verified as received by GudFast, the excess amount will be returned through the appropriate payment route. It will not be treated as a voluntary cancellation or automatically converted into wallet credit.

Reversal timelines vary by payment method and transaction status. Contact your bank or payment provider if the applicable reversal deadline has passed.

Where a monetary refund applies, it will normally be initiated through the original payment route where supported. If an alternative route is necessary, support will confirm the arrangement and verify the recipient details. A legitimate refund does not require your banking password, UPI PIN, CVV or OTP.

After initiation, the time for a refund to appear depends on the payment provider and bank, subject to applicable requirements. Ask support for the available refund reference or ARN if you need help tracing it. We do not promise one fixed settlement time for every method.

For an order paid partly using GudFast Wallet and partly through another method, the resolution will identify the amounts attributable to each source. The treatment of those amounts will follow the applicable policy and legal requirements.

Payment method does not change product coverage: GOOD includes 1 month of warranty and 5 days of eligible replacement; SUPERB includes 6 months of warranty and 5 days of eligible replacement. SMART has no commercial warranty and qualifies for a 5-day replacement if received with more than 2 functional issues. Coverage runs from delivery, subject to the applicable terms and mandatory consumer rights.

For incorrect, damaged or defective items, contact support with your order number and relevant evidence. Our warranty and replacement policies explain the assessment process.

Contact us promptly about an unrecognised charge or unresolved payment issue. You may also approach your bank or payment provider through its dispute process. Please provide accurate information; if a refund or bank reversal is already underway, tell support so the same payment is not resolved twice.

Online payments are handled through the relevant payment provider’s payment interface and security controls. GudFast does not store your complete credit or debit card details on its servers. Payment records may include transaction references and limited card details supplied by the provider for reconciliation.

• Use checkout on gudfast.com or an order-specific payment link verified through our published support contacts.
• Never disclose your card CVV, banking password, UPI PIN or payment OTP to anyone claiming to be support.
• Do not approve a UPI collect request or scan a QR code merely to receive a refund.
• If someone unexpectedly asks for an extra delivery, insurance, verification or release payment, confirm it with GudFast support before paying.
• Report suspicious payment requests and unauthorised transactions promptly to your bank or payment provider and our support team.

No payment system is risk-free. Review the amount and merchant information before authorising any transaction.

Read this Payment Policy together with our Terms & Conditions, Cancellation Policy, Wallet Refund, Replacement & Repair Policy, Warranty Policy and Privacy Policy.

This version takes effect on 1 October 2026. Future updates will show a revised effective date and will not retrospectively reduce the terms agreed for existing orders. Nothing in this policy removes a statutory refund entitlement or other right that cannot lawfully be excluded.

For a payment issue, share your order number, payment amount, transaction date, payment method and transaction reference. A screenshot may help, but hide unrelated balances and sensitive information.