Terms & Conditions

You must be at least 18 years old and legally capable of entering into a contract to place an order. By using Gudfast.com or placing an order, you agree to these Terms and the applicable policies disclosed before purchase.

Please review the selected model, storage, colour, condition, included items, disclosed issues, price and coverage before completing checkout.

• Placing an order is an offer to buy the selected product. Order fulfilment is subject to payment verification, stock availability and quality checks. An automated acknowledgement does not by itself confirm dispatch.
• Prices are in Indian Rupees (INR). Applicable taxes, delivery charges and the final payable amount are displayed at checkout. Price changes apply to future purchases, not retrospectively to confirmed orders.
• Payment options, including prepaid, COD or partial COD where available, are shown at checkout. For partial COD, the advance and balance payable are stated before payment.
• Provide accurate contact, billing and delivery details. Never share payment OTPs or account passwords with anyone claiming to represent GudFast.
• If a product is unavailable, fails pre-dispatch checks or contains a material listing error, we will contact you. We will not substitute a different model, condition or device without your agreement. If we cannot fulfil the order, the amount paid will be refunded; wallet credit may be chosen voluntarily.

Our listings describe each product’s specifications, condition and included items. Refurbished devices have been previously used and are not represented as brand-new unless explicitly listed as such.

• Live Inventory: Listings identified as showing the actual device use photographs of that unit. The selected device with the same IMEI will be supplied. Any proposed substitution requires your prior agreement.
• For other listings, images may be representative where identified as such. Refer to the written condition and device-specific disclosures. Screen settings and lighting may affect how colours appear.
• Individual listings may disclose replaced parts, battery condition, cosmetic wear or SMART functional limitations. A general category description does not excuse supplying a product materially different from its advertised description.

Our refurbished smartphone categories are SMART, GOOD and SUPERB. Every device is checked before dispatch according to its stated category.

Swipe the table horizontally on smaller screens.

SUPERB is an originality-focused selection, not a blanket guarantee that every component is original. Battery runtime varies by device, age and usage; no battery-health percentage is promised unless stated in the listing.

Dispatch and estimated delivery information is shown in the applicable listing, checkout or order confirmation. A statement such as “shipment within 12 working hours is only for live inventory products” refers to dispatch, not delivery to your address.

Delivery depends on the destination and courier service. We will help investigate tracking issues, lost parcels and delivery disputes. Contact us promptly if the parcel is damaged, appears tampered with or is marked delivered but has not been received. These terms do not remove any remedy available for non-delivery or qualifying delay under applicable law.

Orders are treated as final once placed. Routine change-of-mind cancellation and money-back returns are not offered under our voluntary policy. Please choose carefully before completing payment.

If you request cancellation, contact us immediately with your order number. A request does not automatically stop processing or shipment. If GudFast approves an exceptional change-of-mind cancellation, the approved amount paid is credited to GudFast Wallet, with your express acceptance of this resolution, for future purchases on Gudfast.com.

Refusing delivery does not automatically create a money-back refund entitlement. Contact support so that the order and any applicable resolution can be reviewed. This clause does not apply to statutory refunds, our inability to fulfil an order, or other remedies required by law.

See our Cancellation Policy for the detailed process.

• Approved voluntary cancellation or resolution credits may be issued to the customer’s GudFast Wallet against the relevant order.
• Wallet credit can be used towards products available on Gudfast.com, subject to stock availability and the applicable checkout terms. Any amount exceeding the available wallet balance must be paid using an available payment method.
• Under our voluntary policy, accepted wallet credit is store credit and is not ordinarily withdrawable as cash or transferable to a bank account or UPI ID.
• Where a monetary refund is legally required, wallet credit will not be imposed as the sole remedy. Any optional wallet alternative requires your express agreement.
• Contact support with your order number if a credit or deduction appears incorrect.

• GOOD: 1 month of warranty for eligible functional issues and 5 days of replacement coverage for eligible issues.
• SUPERB: 6 months of warranty for eligible hardware defects and 5 days of replacement coverage for eligible issues.
• SMART: No commercial warranty. A 5-day replacement applies if received with more than 2 functional issues.
• Warranty and replacement periods run from delivery. Report replacement issues within 5 days of delivery and warranty issues within the applicable warranty period.
• Replacement requests are subject to inspection and verification of the reported issue. Disclosed cosmetic wear and parts replacements permitted by the selected condition are not, by themselves, grounds for a condition-based replacement.

For eligible warranty claims, our standard process is repair first, followed by replacement where repair is not possible. If neither can be arranged, an agreed GudFast Wallet credit may be offered. This commercial process does not restrict a remedy required by law, including a monetary refund where applicable.

These grade-based terms apply to refurbished smartphones. Coverage for accessories, spare parts or products explicitly sold as new is as stated in their respective listings.

• Physical damage occurring after delivery; water or liquid damage; damage caused by misuse or rough handling.
• Faults caused by unauthorised repairs, modifications or tampering.
• Normal wear and tear, including ordinary battery deterioration, as distinct from a covered defect.
• Software-only issues or faults established to have been caused by software changes or updates. The timing of an update alone does not establish causation.
• Display dots, lines or black-screen issues on Flip and Fold devices are excluded from our commercial warranty. Display faults on other models are assessed according to inspection findings.

These exclusions apply to our additional commercial warranty. They do not remove rights concerning a product that was defective on delivery, misdescribed or otherwise qualifies for a remedy under applicable law.

Please record a complete, continuous unboxing video without cuts. Show the sealed parcel, shipping label, package opening, supplied items, device condition, power-on and approximately 1–2 minutes of initial checks.

The video is required for our standard assessment of delivery-condition, missing-item and initial-defect claims. If it is unavailable, contact support with other evidence; absence of a video does not automatically extinguish statutory rights.

• Share your order ID, registered contact details, device model, condition category and a clear explanation of the issue, with relevant photos or videos.
• Contact us before sending a device back. Our team will provide inspection and return instructions, including any applicable shipping arrangements.
• Return the same device supplied with the order, including all items originally included. Keep it securely packed.
• Back up personal data and, when instructed for an approved return or repair, remove SIM cards, personal accounts and activation locks. Never send account passwords or OTPs.

Nothing in these Terms, a condition label, warranty exclusion, cancellation restriction or wallet policy excludes rights that cannot lawfully be excluded under Indian consumer law.

Where goods are defective, deficient, spurious, materially different from their advertised or agreed description, or delivered late in circumstances covered by applicable law, the available legal remedies remain applicable. Commercial coverage periods do not shorten statutory rights. A legally required monetary refund will not be replaced with compulsory wallet credit.

Provide truthful information and use the website lawfully. Do not misuse payment systems, submit fraudulent claims, impersonate another person, attempt unauthorised access or interfere with website security.

Website text, graphics, logos and other content belong to GudFast or their respective owners and licensors. You may use the website for personal shopping; copying or commercial exploitation without permission is prohibited, except as permitted by law. Third-party brand names remain the property of their owners.

Personal information supplied during shopping or support is handled in accordance with our published Privacy Policy and applicable law. We may use your contact details for order, payment, delivery and support communications. Marketing communications are subject to applicable consent requirements.

We take reasonable care to maintain the website and correct errors, but uninterrupted access cannot be guaranteed. If a material error affects your order, we will explain the issue and seek your agreement before making a change.

To the extent permitted by law, GudFast is not liable for indirect or consequential losses resulting from website use. Nothing in these Terms excludes liability for fraud, wilful misconduct or any liability that cannot legally be limited, or restricts mandatory consumer remedies.

We may restrict access where reasonably necessary to address fraud, security threats, unlawful activity or a material breach of these Terms. Such action does not remove our obligations regarding existing orders, valid credits or legally protected claims.

These Terms are governed by the laws of India. Please contact our support team first so we can try to resolve a concern. This does not prevent you from approaching a competent consumer commission, court or other authority with jurisdiction under applicable law.

These Terms, the applicable product listing and the policies disclosed at purchase form the agreement for your order. Read them together with our Condition Guide, Warranty Policy, Wallet Refund, Replacement & Repair Policy, Cancellation Policy and Privacy Policy. No policy overrides mandatory law.

Updated Terms apply from the effective date shown on this page. Changes will not retrospectively reduce the terms or coverage agreed for orders already placed. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

For order assistance, warranty requests or complaints, contact us with your order number and a brief description of the issue.