Effective Date: 06 September 2024
At Gudfast.com (“Gudfast”, “we”, or “us”), we understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you use our website (gudfast.com) and mobile application (collectively, the “Platform”) and the services offered by Gudfast (“Services”).
Information We Collect
We collect information from you in several ways when you interact with the Platform:
- Account Information: When you create an account, we collect data like your name, email address, phone number, and delivery address.
- Order Information: When you place an order, we collect details like billing address, payment information (securely stored by our payment processor), and order contents.
- Device Information: We automatically collect information about your device, such as its type, operating system, IP address, and browser type.
- Usage Data: We collect data about your activity on the Platform, including browsing history, search terms, and purchase history. This helps us personalize your experience.
- Cookies and Similar Technologies: We use cookies and similar technologies (e.g., web beacons) to track activity on the Platform and store certain information like login preferences. You can control cookies through your browser settings, but this might limit certain functionalities.
How We Use Your Information
We use your information for various purposes, including:
- Fulfilling Orders: We process your information to deliver groceries efficiently and manage your account.
- Personalizing Your Experience: We use your data to personalize product recommendations, offers, and search results based on your preferences and past purchases.
- Improving the Platform: We utilize your feedback and usage data to improve the Platform’s features and functionalities.
- Marketing and Communication: With your consent, we may send you promotional offers, newsletters, and updates about Gudfast services. You can unsubscribe anytime.
- Customer Support: We use your information to respond to your inquiries and provide efficient customer support.
- Security and Fraud Prevention: We use your information to detect and prevent fraudulent activity to ensure a secure platform.
Sharing Your Information
We may share your information with third-party service providers who assist us in operating the Platform and Services. These partners are contractually obligated to maintain the confidentiality and security of your data. We will never share your information with third parties for marketing purposes without your explicit consent.
Data Security
We implement industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure. We encourage you to choose a strong password and maintain security best practices.
Your Choices
You have control over your information:
- Accessing and Updating Information: You can access and update your account information at any time by logging into your account settings.
- Marketing Communications: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link at the bottom of any email or by contacting us at help@gudfast.com
Children’s Privacy
Our Platform is not directed towards children under 18. We do not knowingly collect personal information from children under 18.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or comply with legal requirements. We will post the revised version on the Platform and notify you by email (if you have subscribed) before the changes become effective. Your continued use of the Platform after the revised Privacy Policy is posted constitutes your agreement to the updated terms.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: help@gudfast.com