Effective Date: 01 March 2025

Secure and Convenient Payments

At Gudfast.com (“Gudfast”, “we”, or “us”), we understand the importance of secure and convenient payment options for your grocery shopping needs. This Payment Policy outlines how payments are processed on our platform (website and mobile application) for the services offered by Gudfast (“Services”).

Payment Methods

We offer a variety of secure payment methods for your convenience:

  • Credit Cards: We accept major credit cards like Visa, Mastercard, and Maestro. Your card information is securely transmitted and stored by our trusted payment processor, adhering to PCI-DSS compliance standards. We do not store your full credit card details on our servers.
  • Cash On Delivery
  • Debit Cards: Most debit cards with Visa or Mastercard logos are accepted.
  • Net Banking: You can pay directly from your bank account through a secure integration with popular net banking services in India.

Transaction Processing

  • The total order amount, including product prices, delivery fees (if applicable), and any taxes, will be displayed at checkout before confirmation.
  • Once you confirm your order and select your preferred payment method, you will be redirected to a secure payment gateway for processing.
  • Upon successful payment authorization, your order will be confirmed, and you will receive a notification.

Security Measures

We take security very seriously and implement robust measures to protect your financial information:

  • We utilize industry-standard Secure Sockets Layer (SSL) technology to encrypt all data transmissions during the checkout process.
  • We partner with a reputable payment processor who adheres to strict PCI-DSS compliance standards, ensuring the highest level of security for your card information.
  • We do not store your full credit card details on our servers.

Order Cancellation and Refunds

  • In case of order cancellation before processing begins, a full refund will be issued to the original payment method.
  • For order cancellations after processing but before delivery, a partial refund may be issued (excluding any processing fees).
  • For situations where you receive incorrect or damaged items, please refer to our Return and Refund Policy for further details.

Customer Support

If you have any questions or concerns regarding payment processing, order cancellations, or refunds, please don’t hesitate to contact our customer support team:

  • Email: help@gudfast.com
  • Phone: +91 9310874745

Thank you for choosing Gudfast!

We strive to provide a seamless and secure payment experience for your grocery deliveries.

Partial Payment Policy

1. Overview

This policy outlines the terms of partial payments for orders placed on our website. By making a partial payment, you agree to the following terms and conditions.

2. Non-Refundable Partial Payment

A partial payment (deposit) is required to secure your order. This payment is non-refundable under the following conditions:

  • If the package has been shipped and is in transit.
  • If the customer refuses to accept the package upon delivery.

3. Payment Terms

  • Customers must pay a deposit at checkout, with the remaining balance due before shipment (if applicable).
  • Once an order is processed and shipped, the deposit cannot be refunded under any circumstances.

4. Cancellations & Refunds

  • If an order is canceled before shipping, we may refund the deposit at our discretion.
  • If the order has already been shipped, the partial payment is non-refundable.

5. Customer Responsibility

Customers must ensure that the shipping address is accurate and be available to receive the package. Refusing delivery does not qualify for a refund of the partial payment.

By completing a partial payment, you acknowledge and agree to these terms.