Refund, Replacement & Repair Policy

Effective Date: 1 April 2025

At Gudfast.com, we believe in transparency and honest service. All products are sold based on their selected condition category (SUPERB, GOOD, or FAIR).

⚠️ Important Purchase Note

Please review product condition, images, and description carefully before placing your order.

  • Order Cancellation after payment:
    A 5% cancellation fee will be deducted from the total paid amount.

✅ Replacement / Repair Eligibility

🌟 SUPERB Category (Premium Devices)

All SUPERB condition smartphones are covered under:

  • ✅ 5 Days Replacement Policy
  • ✅ 6 Months Warranty

Conditions:

  • Unboxing video is mandatory
  • Product must be in same condition (no damage/tampering)
  • Original box, accessories, and packaging must be intact

👍 GOOD Category (Smart Value Devices)

All GOOD condition smartphones are sold as value deals:

  • ✅ 5 Days Replacement
  • ❌ No Refund
  • ⚠️ 1 Month

⚠️ Devices may have:

  • Visible scratches or dents
  • Possible replaced parts
  • Normal signs of usage

👉 Designed for users who want a lower price with acceptable cosmetic/usage compromises.

📦 FAIR Category (Budget Devices)

All FAIR condition smartphones are sold at highly discounted prices and:

  • ❌ No Replacement
  • ❌ No Refund
  • ❌ No Warranty

⚠️ These devices may have:

  • Replaced / non-original parts
  • Heavy scratches, dents, or fitting issues
  • Minor functional limitations (1–2 small issues may be present)

👉 By purchasing FAIR category, customer agrees to buy at their own risk.

❌ Not Covered Under Policy

  • Used, damaged, or tampered products
  • Missing box, accessories, or packaging
  • No unboxing video (mandatory for any claim)
  • Products marked as Final Sale / As-Is

📝 How to Request Replacement / Repair

To raise a request within the allowed time:

📧 Email: [email protected]
📞 Call / WhatsApp: +91 9310874745

Please share:

  • Order ID
  • Issue description
  • Proper photos/videos
  • Unboxing video (mandatory)

🔎 Approval Process

  • Request review within 3–5 working days
  • If approved:
    • 🔁 Replacement will be shipped
    • 🔧 Or repair will be arranged

🚚 Shipping

  • ✅ Approved cases: Shipping covered by Gudfast

😊 Our Commitment

We are a growing startup focused on quality, transparency, and customer satisfaction.
Every device is tested before dispatch, and we ensure no faulty product is shipped intentionally.

👉 In rare cases, if any issue is found during final quality check, we proactively cancel & refund instead of delivering a defective product.