Wallet Refund, Replacement & Repair Policy
Clear coverage. Reliable support.
At Gudfast.com, we believe in transparency and honest service. Our refurbished smartphones are sold according to their selected condition category: SUPERB, GOOD or SMART.
This policy explains the replacement eligibility, warranty coverage and support process for each category. New parts and accessories are covered by their separate Return & Refund Policy.
Coverage by Condition Category
SUPERB
6 Months Warranty
Eligible issues are covered under the applicable replacement and functional warranty terms.
For replacement requests, the device must be returned without customer-caused physical damage or tampering, together with all items supplied with the order.
GOOD
1 Month Warranty
Value-focused devices that may have visible scratches, dents, replaced parts or normal signs of previous use.
Disclosed cosmetic wear is part of the selected condition. Eligible functional issues are assessed under the applicable coverage.
SMART
No Commercial Warranty
Discounted devices that may have replaced or non-original parts, heavy wear, fitting issues or minor functional limitations.
Please read the specific issues disclosed in the product listing before purchasing. SMART devices are sold on the basis of that disclosed condition.
Replacement requests must be reported within 5 days of delivery for eligible SUPERB and GOOD and SMART devices. Their stated warranty period is measured from delivery.
Warranty support applies to eligible functional issues. It does not provide change-of-mind returns or upgrades.
Unboxing & Product Condition
Please record a continuous unboxing video showing the sealed parcel, shipping label, device and supplied items. Include power-on and initial checks for approximately 1–2 minutes.
The unboxing video is required for our standard assessment of delivery-condition, missing-item and initial-defect claims. Keep the video and share it when raising such a request.
Return all items originally supplied with your order, including the charger, cable, accessories and packaging. A brand box is required only if it was supplied.
For an issue that develops later during the warranty period, share a clear video demonstrating the fault and your order details.
Our Resolution Process
For genuine, verified issues covered by the applicable warranty or replacement terms, our standard process is:
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STEP 01
Repair First
Our team will inspect the reported issue and first attempt to repair the device under its applicable coverage.
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STEP 02
Replacement
If repair is not possible, we will offer the same model, subject to availability, or a suitable similar device with your agreement.
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STEP 03
Wallet Credit
If neither repair nor a suitable replacement can be arranged, we may offer approved Gudfast Wallet credit following review and your acceptance.
An approved replacement will be provided at no extra cost. Replacement colour is subject to availability; we cannot guarantee the original colour. The proposed device and colour will be communicated before replacement.
Gudfast Wallet Refund
Once a wallet-credit resolution is approved, the confirmed amount will be added to your Gudfast Wallet. You can use it to purchase another available product on Gudfast.com.
- Approved credit is added to your Gudfast account.
- You can use the balance towards another purchase.
- If your selected product costs more than the available balance, you can pay the difference.
- Credit issued under our voluntary wallet policy is store credit and is not ordinarily redeemable for cash or transferable to a bank account.
Discretionary wallet credit is provided for genuine, verified and approved cases. The amount and proposed resolution will be confirmed before proceeding.
What Our Voluntary Coverage Excludes
- Damage caused after delivery by drops, impact, misuse or liquid exposure.
- Software/update-related issues (e.g. display lines in some models like Samsung/OnePlus, face-id issue in iphones).
- Flip & Fold phones: display dots, lines, or black screen
- Faults caused by unauthorised repair, modification or tampering.
- Cosmetic wear or functional limitations clearly disclosed and accepted at the time of purchase.
- Change-of-mind requests or dissatisfaction with a correctly supplied model, colour or selected condition.
- Commercial warranty or voluntary replacement requests for SMART or explicitly marked Final Sale / As-Is devices.
Missing supplied items or insufficient supporting evidence may require further assessment before a request can be approved.
How to Raise a Request
Contact our team within the applicable replacement or warranty period and share:
- Your order ID and registered contact details.
- A detailed description of the issue.
- Clear photographs or videos demonstrating the issue.
- The unboxing video for delivery-condition, missing-item or initial-defect claims.
Email [email protected] or call / WhatsApp +91 9310874745.
Please contact us before sending your device back. Our team will provide return instructions and explain any inspection requirements.
Review, Approval & Shipping
Requests are normally reviewed within 3–5 working days after the required information is received. Physical inspection may be needed before a final resolution is confirmed.
This review period is not the repair or replacement completion time. Our team will communicate the next steps and available timeline after assessment.
Final Quality Check Before Dispatch
Every device is checked before dispatch. If an issue is identified during our final quality check, we will notify you rather than knowingly dispatch a defective device.
QC Cancellation & Wallet Credit
If the order is cancelled following our final quality check, we will arrange full Gudfast Wallet credit of the amount paid, without deduction, with your acceptance of this store-credit resolution.
You can use the credited balance to select another available product on Gudfast.com.
We’re Here to Help
Need help with your device, warranty or Gudfast Wallet? Contact our customer support team.
Please share your order number and a clear description of the issue so we can assist you efficiently.
